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Help Centre

FAQ for administrators

Plans

FAQ for administrators

The administrators of desk.ly can find what they are looking for here and get help with any questions about the set up and usage of our tool.

How to Set Up Calendar Synchronization with Google Calendar

Licence management

Why do I not receive a payment receipt?

How can I buy licences for my company?

How do I submit my payment method/payment information with desk.ly?

How can I automatically assign licences in desk.ly?

I would like to change my licence model, how do I do that?

How can I assign licences to users?

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Registrations, domains & dashboard

How do I register my company?

How do I subsequently create a new domain?

Why do domains have to be registered and how can I add or remove them?

What analytics options does desk.ly offer me?

What information does the Dashboard provide me with?

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Plans

What are zones and how can I manage them?

Can I add a time zone to a location?

We work in shifts. Can this be displayed in desk.ly?

How do I create a new location?

How do I create a new floor?

How do I create a seating plan with bookable seats?

Where and how can I add authorised user groups?

How can I move existing seats?

How can I lock seats?

How can I delete seats?

Our locations have different working hours, how can I adjust them?

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Features

Why are no seats shown to me when booking seats with multiple filters?

What are features useful for?

Where can I add, edit or delete features?

How can I add features to a place?

Users

What roles are available at desk.ly and what permissions do they have?

How to assign roles to your users as an admin

Where can I find an overview of all users?

How can I add users?

How can I give an existing user admin rights?

How can I assign users to subsidiary companies, departments and teams?

What happens if I do not assign users to permission groups?

Do I have to edit each user and assign them to a permission group or is there an easier way?

How can I delete users?

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Bookings

Can I reserve a seat using the QR code?

How can I enable Home Office booking in desk.ly?

How do I activate individual booking at a location?

How can I view the bookings of individual employees?

Can I change the bookings of individual employees?

Can I export an overview of the bookings?

What is the check-in function and how do I activate it?

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System settings

How do I activate meeting rooms?

How can I setup a Gravatar-Connection?

Can my employees upload profile pictures?

Can I change my company data, e.g. e-mail address or telephone number?

Where can I change my preferred language?

How do I adapt desk.ly to our corporate identity (CI)?

The employees' names should not be shown on the seating plan. How do I manage this?

Can I manage whether and for how long serial bookings can be made?

We also offer parking space bookings. Are parallel bookings possible for one day?

How do I determine whether my employees can book for colleagues?

What is the advanced user management and how can I activate it?

Where can I delete my company?

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Single Sign On

Microsoft Login Setup

How do I setup Single-Sign-On in desk.ly with ADFS?

How do I set up Single Sign On with OpenID Connect at desk.ly?

What can I do if the SSO login does not work?

Integrations

How do I install the desk.ly app for Microsoft Teams?

Does desk.ly have an API interface?

How to Set Up Calendar Synchronization with Outlook?

HR integrations

How do I set up the Personio integration?

How do I perform an HR synchronization?

How can I enable individual users for HR synchronization?