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Help Centre

General questions

Support

General questions

Here you will find general questions about desk.ly, its setup and use and support.

Prices

What is the desk.ly test phase?

Is there a period of notice?

Setup

How long does it take to set up desk.ly?

Do I need programming knowledge to set it up?

Are there any special costs for the facility?

Use

Is there a desk.ly app?

Can I store equipment features at individual workplaces?

Do I need special software or hardware to use desk.ly?

What data can my employees see in desk.ly?

Does desk.ly offer the possibility to anonymise booking information?

Can my own CI be added in desk.ly?

How does the Single Sign On work?

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Data protection

Is the application data protection friendly by the technology design?

Is desk.ly GDPR compliant?

How is my data processed with desk.ly?

Has desk.ly appointed a data protection officer?

How familiar are the employees with the auditing of data with the legal provisions on data protection?

What is desk.ly doing about the security of its IT systems?

Can I request a data protection agreement (DPA)?

What happens if there is a data breach at desk.ly?

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Support

How do I contact the support team if I need help?

Are there any additional costs for support?

Amendments to the GTC of 21 November 2022