What you can do as "first aid" if desk.ly does not work as expected for you.
The entire team at desk.ly strives to provide you with the best possible user experience. One of our most important requirements is to build software that is as error-free as possible. However, with the large number of different configurations and end devices, it can never be completely ruled out that unwanted errors and behavior may still occur in the system.
Here we briefly describe the measures you can take yourself to solve any errors independently or to contact us if none of them help.
General initial troubleshooting
- Reload desk.ly once completely (Windows: CTRL+F5, Mac OS: CMD+Shift+R).
- Log out of desk.ly and log in again.
Resetting cookies and website data
Many display errors are due to outdated or incompatible data that is still stored unintentionally in the browser. Most browsers therefore offer a standard function for resetting this data.
Resetting cookies and website data in Google Chrome
- Open desk.ly in your browser.
- Click on the "Show website information" menu in the top left of your address bar.
- Click on "Cookies and site data".
- Delete all entries for desk.ly by clicking on the trash can icon in the following menu.
- Reload the page.
Resetting cookies and website data in Mozilla Firefox
- Click on the padlock on the right in the address bar.
- Click on "Clear cookies and website data...".
- Confirm the deletion by clicking on "Remove".
None of this has helped, what else can I do?
Our support team will be happy to help you if none of these first aid measures have helped: