In addition to Admin and Standard Users, desk.ly also offers Manager and Analyst roles!
Manager
The Manager is a user role below the Admin that allows access to the following functions in the admin area:
- Edit locations
- Edit users
- Delete bookings
By default, the Manager's rights apply to all locations, but they can be restricted to specific locations if needed.
Analyst
The Analyst role allows access to the analytics area and the booking overview in the admin area. Analysts do not have editing rights and cannot make changes to locations, users, or bookings.
This role can also be restricted to specific locations if needed.
Both roles naturally have all the rights of standard users, allowing them to make and manage their own bookings and update their own status.
For detailed instructions on how to assign roles to users, please read our post: this post for step-by-step instructions.
Do you have any further questions?
You can contact our support team at any time by email (support@desk.ly). From Monday to Friday between 9 a.m. and 5 p.m., we are also available via live chat and/or by phone at +49 541 9625 9040.
You also have the option of contacting our support here via the Help Centre. To do so, use the button "contact the support team here", which you can find in the top right-hand corner.